AcademyFloor.com Shipping and Return Policies

All purchase requests made by customers are inherently pending offers which AcademyFloor.com may choose to accept via processing the customer's purchasing transaction.
 

GENERAL RETURN POLICY (*100% Money Back Guaranteed!) 

• We at Academy Floor understand the difficulties of ordering online, and that sometimes merchandise doesn't fit or is not exactly how you thought it would be. AcademyFloor condones a no questions asked policy to the reasons a product is being returned.

AUTHORIZED RETURNS:
• All returns must be authorized by contacting Academy Floor to obtain a Return Authorization Number. Authorization does not guarantee credit. Academy Floor. will issue credit to the customer upon receipt of the return package(s). The customer's card may be recharged any applicable fees if subsequent inspection reveals damage, missing components, or incorrect reason for return. Authorized returns must be received by the warehouse no later than 30 days from the date of original shipment to the customer.

• Packages received 30 days after original shipment date may not be accepted and may subsequently be returned to the customer at their expense. All returned products must be in resalable condition, including: all components, manuals, registration cards, and original undamaged packaging. Academy Floor has a general 15% restocking fee on all items purchased . Hardwood supplies and installation products purchased with free shipping require an additional 10% restocking fee. Hardwood Floors purchased with free shipping require an additional 20% restocking fee.

UNAUTHORIZED RETURNS:
• An unauthorized return is defined as any package returned to Academy Floor without the proper return authorization code on the shipping label. Unauthorized returns may include any package refused by the customer during a delivery attempt. Unauthorized returns received by Academy Floor may be refused at the warehouse and returned to the sender. In this case, the customer may be held responsible for the cost of shipping the package back to the sender. This cost will be passed along to the customer either in the form of a deduction from the total credit due to the customer or a charge to the credit card if refund has already been issued. Any credits issued may be delayed.

PROCESS FOR RETURNING MERCHANDISE

• All returns must have a Return Authorization (RA) Number for processing.Call Academy Floor. at 888.494.0447 or by Email : info@academyfloor.com to receive a Return Merchandise Authorization number. RA's are only valid for thirty (30) days from the date of original product shipment to the customer.

• The Return Authorization number must be included on the outside of the package: Return Authorization numbers should be clearly displayed on the return shipping label of any package being returned to Academy Floor. Please do not write the Return Authorization number on the actual shipment box. Packages without an Return Authorization number on the return shipping label will not be accepted.

• Products must be returned within 30 days of original shipment to the customer. Packages received after 30 days of original shipment will not be accepted and may be returned to the customer.

• It is the responsibility of the customer to enclose everything originally received, including all components, manuals, and registration cards. Packaged product must be placed in a protective outer box. Academy Floor must receive all original products in order to process your return or exchange. Academy Floor is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments.

WARRANTY POLICY
• AcademyFloor.com warranties all parts and accessories for thirty (30) days from the shipping date. (“Academy Floor Warranty"). Defective parts must be returned within 30 days of the shipping date for refunds or exchanges. After 30 days, all parts and accessories may carry a warranty from the manufacturer. Please contact the manufacturer directly for parts found to be defective after the expiration of the Academy Floor. Warranty.

 

EXPEDITED SHIPPING POLICY
• Over Night Delivery and Two-Day Delivery items will be shipped by the requested method of delivery after your order has been processed. Items should be processed and shipped within twenty-four hours of order placement but may take additional business days to process. Out of stock items should ship by the requested method within twenty-four hours of being received by the warehouse.

 

GENERAL DELIVERY POLICY
• Customers authorize the carrier to leave a package at the destination delivery address without obtaining a signature if the carrier driver deems the location to be safe. Customers who are not able to locate the package that is claimed as delivered must follow the instructions for filing a claim listed below under the heading "Incorrect Delivery and Lost Package Claims."

CANCELLATION POLICY
• Academy Floor processes most orders within the same day as order placement. Once an order is accepted, there is no guarantee the order may be cancelled. Any order that is not cancelled before the order is processed must accept items upon delivery and authorize for return following the policy listed below. Please also refer to sections titled "REFUSED SHIPMENT POLICY" and "Unauthorized Returns."

REFUSED SHIPMENTS

• A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.

REFUND PAYMENTS
• Credit will appear on the customer's statement within one to two billing cycles. Credit will be issued for part cost, tax, and shipping less any re-stocking fees (where applicable). Shipping may not be refunded in all cases.

RETURN SHIPPING CHARGES
• A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.

REFUND PAYMENTS
• Credit will appear on the customer's statement within one to two billing cycles. Credit will be issued for part cost, tax, and shipping less any re-stocking fees (where applicable). Shipping may not be refunded in all cases.

RETURN SHIPPING CHARGES
• Academy Floor may provide a pre-paid return label depending on the reason a return is requested. The customer is held responsible for all shipping fees where a pre-paid label is not provided.

CLAIMS POLICY
• Visible Damage, Concealed Damage, and Missing Content Claims. Visible Damage is defined as any damage to the packaging that is identifiable without opening the package at the time of delivery. Concealed Damage is defined as any damage that is not immediately noticeable at the time the package is opened or when the product is first used. Missing Content is defined as any package that is missing product that the packing slip states is included. These types of claims must be made directly to Academy Floor. within five business days of delivery. Any claims made after that time can not be honored. Please contact Academy Floor. at 888.494.0447 or by Email : info@academyfloor.com to make such a claim.

INCORRECT DELIVERY AND LOST PACKAGE CLAIMS

• Incorrect Delivery is defined as any incident where the driver delivers the package to the wrong address or individual. Lost Packages may occur in two ways. First, lost packages may occur when packages are not able to be located within the carrier's network. Second, a package may be considered lost when the carrier claims delivery was completed by leaving the package on the doorstep, but the customer can not locate the package. Both incorrect delivery and lost package incidents are usually discovered through standard tracking of the package.

• Claims for either of these problems must be made directly to Academy Floor upon discovery. No claims will be honored after 30 days from original shipment date. Please contact Academy Floor. at 888.494.0447 or by Email : info@academyfloor.com to make such a claim.

• Incorrect Product Claims. Academy Floor. . must be notified directly within 30 days of shipment of any package received where contents incorrect. Please contact Academy Floor. at 888.494.0447 or by Email : info@academyfloor.com to make such a claim.